Support FAQs

This FAQ section aims to answer the most frequently asked questions we receive. Have a question that isn't answered here? Ask us by emailing support@nativedocuments.com, or raise a ticket at helpdesk.nativedocuments.com.

The Word File Editor is a state of the art web-based editor for Microsoft Word files (docx and binary .doc), which you can embed in your application.
It is for application developers to embed in any webapp which needs to be able to view or edit Word documents.
To decide whether our Word File Editor can help you, you can try one of our sample documents or drag/drop your own.
We support OpenXML docx files, and legacy binary .doc files. We don't currently support RTF.
We only support Word documents at present.
No, our software does not require Microsoft Word in order to function. Not on the server, and not on the client. Instead, our software is built around our own independently developed high fidelity layout engine, which supports viewing, co-editing, and export (docx and pdf).
If you like what you see, you can build a proof of concept integration with your app. To get started, email sales@nativedocuments.com
We provide an Integration Guide which is customised to your environment, and SDKs for popular languages. Please email sales@nativedocuments.com.
You can find these in your Integration Guide. Please email sales@nativedocuments.com.
Real time co-editing is coming soon! In the meantime, what happens is that the first user to open the editing link gets an editing session; other users who open the link are view-only (but see the any changes in real time).
Yes. Please see our Integration guide for examples.
No additional authentication or user credentials are needed to embed the editor. Your users don't need a Native Documents account. For more details, please see your Integration Guide.
A REST API provides access to all aspects of an editing session, including downloading the document as docx. Usually this function is called by your server backend.
Yes, you can choose to fetch the document from the Word File Editor in PDF format, using the REST API.
You can subscribe to our SAAS offering, or you can manage your own server. If you want to manage your own server(s), the Word File Editor server is available as docker containers which you start with docker-compose.
Yes. With our SAAS offering, you don't need to worry about this. If you choose to run your own server, you can run multiple instances of the Docker containers behind a load balancer (including for example, on AWS Fargate).
If you choose to self-host, you'll need skills around running Docker in production.
Please email support@nativedocuments.com with the documents in question, and - if available - a copy of the Javascript Console log.
Please raise a ticket at helpdesk.nativedocuments.com. You can also do this simply by emailing support@nativedocuments.com.